What It’s Like To Sleep at Marina Bay Sands Singapore?

Looking back…

The first time I went to Singapore, it wasn’t well-organized. We had so many attractions missed and we stayed at a hostel far away from a train station. 🤦‍♀️ So I told myself, I’ll go back and give Singapore another chance. And I’m staying at Marina Bay Sands I promise.

Read more about Singapore.

Expectation

Paradise! Worth every penny 🙂

What actually happened?

So we arrived at Changi Airport around noon. The immigration process went smooth. We board the train 3 times to reach Bayfront which was a bit hassle. We headed straight towards Tower 1 for check in. Welcome to MBS!

Poor Customer Service at Tower 1 Reception

We arrive at the hotel around 1PM. The attendant(Sarah) who received us wasn’t nice and not helpful. We didn’t feel welcome at all. She’s not even smiling. I can surely compare because the couple beside us were treated nicely by the other attendant. We were advised that the standard check-in was 3PM and that they will just email me as soon as our room was ready. The hotel has free wi-fi for hotel guests but Sarah didn’t give us the password since we don’t have a room yet. So how can I check my email if I cannot connect to the internet? So stupid.

Nice & Friendly Staff at Tower 3 Reception

We decided to visit SkyPark at 57th floor and then shop at Bugis to kill the time. We’re back at Marina Bay Sands around 3PM with shirts and chocolates and tried our luck and ask at Tower 3 since we took the entrance there. We met Kristell, the very accommodating lady at Tower 3. We found out that our room was still not ready (LIKE SERIOUSLY?) so she went over our accommodation and did some magic. It went for a while but at least she was apologizing for the inconvenience caused. She find us another room which was already available and upgraded our accommodation. So we are now staying at Tower 3. Thanks a lot to Kristel! Sarah could have use some advice from Kristel about excellent customer service.

The Room

Although the room was just in the 4th floor, it was HUGE! We have our own sala set. The bathroom was really spacious and the tub was superb! I’m also amazed by the automatic sheer and curtains(I think all their rooms are like this). So many light control switch, I’m having fun! 🤣Moreover, there’s plenty of mirrors to satisfy a woman’s vanity. They have also separated the (glass-enclosed)toilet, (glass-enclosed)shower and bath tub unlike the previous hotels that we stayed during this whole trip.

Marina Bay Sands – Verdict

MBS is an integrated resort fronting Marina Bay in Singapore, built by the South Korean company Ssangyong Engineering and Construction and completed in 2010. Prior to its opening, it was billed as the world’s most expensive standalone casino property at S$8 billion, including the land cost^.

The resort includes a 2,561-room hotel, a 120,000-square-metre (1,300,000 sq ft) convention-exhibition centre, the 74,000 m² (800,000 sq ft) The Shoppes at Marina Bay Sands mall, a museum, two large theatres, “celebrity chef” restaurants, two floating Crystal Pavilions, a skating rink, and the world’s largest atrium casino with 500 tables and 1,600 slot machines. The complex is topped by a 340-metre-long (1,120 ft) SkyPark with a capacity of 3,900 people and a 150 m (490 ft) infinity swimming pool, set on top of the world’s largest public cantilevered platform, which overhangs the north tower by 67 m (220 ft). – From Wikipedia. Read more here.

No wonder why the hotel has become a tourist attraction itself. Thousands of people visiting Singapore wouldn’t miss the chance to have a picture with the iconic 3-Tower dominating the Marina Bay skyline. But was it all worth paying SGD500+ for a night?

Honestly, I’m not sure. HAHA.

View this post on Instagram

A post shared by laagan kaayo (@laagankaayo)

The main reason we badly want to check in at Marina Bay Sands is because of the infinity pool. Nothing more than that. The SkyPool is exclusively available to hotel guests only so we have no choice but to get a room.

Despite the upgrade Kristell made with our accommodation, I still have some disappointments with our stay at Marina Bay Sands.

• The toilet has no bidet. I think that bidet should be a standard in every toilet. In all types of room, In all hotels, especially Marina Bay Sands.
• They didn’t inform me that they will double charge my credit card. First one is for the actual room payment and the 2nd one is the deposit. I was horrified when I check my credit limit and it was fucking negative and I was already back in the Philippines! 😱 It took a couple of days before the reverse was posted. 😪
• No welcome drinks. I was surprised that there were no welcome drinks provided because the hotels that we stayed few days before arriving Singapore were all serving welcome drinks to guests even if they are not as fancy as MBS.
• No free usable fridge. The standard fridge placed in all the rooms are full of drinks for sale. They name it as “mini bar” and is controlled by a censor. So once you pull out any beverage, it will automatically charge to your credit card. You can’t even check the nutrition facts of the bottle. If you really want a usable fridge, you can ask but you must pay a fee of S$10. I mean, why can’t you just provide a free usable fridge?
• No Towel Placement inside the Shower cubicle. WHY?
• Our room rate doesn’t include free breakfast 🙁
• Check in time: 3PM  — Check out time: 11AM. WHY SO EARLY? WHYYYY.

---

The SkyPool didn’t disappoint. The view, the feels were really amazing! But other than that, everything was regular. Will I comeback? Not really.  Will I recommend this hotel? If you BADLY WANT to experience what it’s like to swim in the highest pool in the world, then yes.

Any regrets in staying at Marina Bay Sands? I had a good night sleep. And an awesome memorable experience at the sky pool. So no regrets at all.

In short, without their famous infinity pool, Marina Bay Sands is just like any other regular hotel. No big deal. Oh well, charge to experience and to my credit card.

Address:

10, Bayfront Avenue,
Singapore 018956
+65 6688 8888

For room reservations, please visit their site: https://www.marinabaysands.com/